How to Choose the right HVAC company (And not get ripped off)
What’s the best way to not get ripped off when you’re getting your furnace or heating or cooling system repaired? Similar to getting their cars fixed, people are worried about buying good value when they’re getting their HVAC system repaired. So in this short article we will be showcasing how you can avoid being taken advantage of, and thus making a profit in no time. So, without further ado, let’s begin.
The very first thing that you should be looking at is finding a reputable company. A reputable company is likely not going to be the least expensive company out there though, so do keep that in mind. Believe it or not, one of the best ways to determine the quality of a company is by their online ratings. If somebody does poor work – or a company does poor work in general – keeping the ratings positive is practically impossible.
It should also be considered if a company has been around for a very short period of time – that’s not a good sign either. That may mean the company previously went out of business and restarted or they lack the experience to be considered a top tier choice. So, what you’ll want to do is you’ll want to go with the company that’s been around for a decent period of time.
One part during which people make mistakes most of the time is the part where they have to look for companies that are absolutely perfect. Let’s say for example that a company has five perfect reviews. That’s not enough reviews. You should be looking for a company with a lot more than that.
What matters much more than the complaint itself is how that company responded to the complaint. If they didn’t respond at all then that instantly means that they’re not trustworthy — Bad companies are not monitoring their reviews and they just ignore them at all times. Good companies — no matter what somebody says – write good responses to the reviews and make sure to refute every argument that the reviewer complained about.
Every industry has crazy customers. They’re probably at least one percent of the entire base of customers for any company out there. Sometimes problems come up that the company could not have prevented. What really matters more is how that company responded and how much they actually cared about their customers after the complaints were made. Good companies jump on these scenarios instantly. Good companies do everything in their power to make things right, regardless of being paid or not.
Good companies refund money if required. Good companies take their reputation very seriously. Good places to look: Angieslist, HomeStars, Better Business Bureau, and a variety of other ratings sites. You’ve done some review searching. You discover the company is decent. Surprisingly, the quality of the website is not indicative of the quality of the company.
There are a ton of old-fashioned companies that don’t do that well. What you’re going to want to do from there on out is you’ll want to contact the company and find out how much their rate is. If it’s a little bit higher than average, that may mean that you’re not going to get ripped on parts. At that point and time, get that company to come out to your home and have a look around.
You’re going to want to deal with the company and probably request from the service technician, that they don’t do anything until they’ve discovered what the problem is and explained it to you. Unfortunately, because there are many unscrupulous companies out there, I would suggest going with them the entire time just to make sure that you don’t stumble upon any problems.
If you have any base level of knowledge, like the names of some of the parts that you need, I would suggest talking as an informed customer. The more informed you are, the less likely you are to be taken advantage of by a company if it happens to be unscrupulous. As you’re watching them do their thing and they diagnose a part, get them to show you and explain exactly what’s going on.
There are two more ways that you can avoid being taken advantage of. They are the following:
- If you’re unsure, maybe you can get somebody else on the phone and they can explain to the other person exactly what’s going on.
- You can get them to leave the old parts that get replaced behind. All of these are deterrents towards you getting taken advantage of.
A point to note, if they immediately suggest that the unit should be replaced, be weary. It’s likely not true. The equipment should be replaced for a variety of reasons, but usually it doesn’t have to be replaced in most circumstances.